For a more complete list and further details regarding swimming pool and other home improvement contracts, please refer to the Hire a Contractor section.
ALERT The illegal practice of "front-loading" is a major source of complaints against swimming pool contractors. Front-loading occurs when contractors take illegally excessive down payments or take payments for work not completed. A common example with swimming pool construction is taking payment for gunite work (a sprayed concrete mixture) before the job is completed. When you let your payments get ahead of the work, you are put in a precarious position. The swimming pool contractor may ask for 50 percent of the total cost, perform only 15 percent of the work, then abandon the job, leaving you with a big hole in the ground and no funds to pay another contractor to finish the work. Don't let this happen to you—don't let your payments get ahead of the work.
The final payment may be made at the completion of the final plastering phase of construction, provided that any installation or construction of equipment, decking, or fencing required by the contract also is completed.